FAQs

Q: What is 925 silver?
A: Silver is a metal that has a natural softness, making it suitable for use in jewelry making and other items. However, to increase its hardness, silver must be mixed with other metals. One common type of silver used is 925 silver, which contains 92.5% pure silver and 7.5% other metals, such as copper, commonly known as sterling silver. This 925 silver content is considered the best choice for jewelry making.

Q: Can silver tarnish?
A: Not only does it corrode, but sterling silver jewelry can also tarnish over time. Exposure to air can cause tarnishing on the jewelry. Areas with high humidity and air pollution tend to accelerate the tarnishing process. Additionally, contact with various substances such as cosmetics, hairspray, perfume, deodorant, body lotion, bleach, and so on, can also accelerate tarnishing. The silver on your ring can also tarnish by reacting with acids on your skin, moisture in sweat, or interacting with lotions or other chemicals on your skin.

 

Q: Can I exchange if it's too small/big?
A: Certainly, you have the option to return the item if the size is too small or too large. However, please note that the shipping cost for returns will be borne by you.

 

Q : What are the payment methods?
A : Only payment via bank transfer is available.

 

Q : How do I confirm payment for my order?
A : After a successful payment transfer, the payment receipt will be automatically sent to your email address. If you have any doubts, you can contact us and confirm via WhatsApp message for more information.

 

Q : Is Sterling Silver good for daily wear?/ Can it be worn every day?
A : Yes, Sterling Silver can be worn daily. However, whether it is worn daily also depends on each individual's preference and comfort. Heavier and more elaborate jewelry pieces might be slightly uncomfortable if worn for a long time, but lighter and simpler pieces can generally be worn daily by most people.

 

Q : How can I prevent silver jewelry from tarnishing?
A : Keep your jewelry dry: Avoid contact with hand sanitizers, dish soap, soap, lotions, perfumes, silver cleaners, or harsh chemicals. Using these substances can cause discoloration of the jewelry. If accidentally exposed to water, remove the jewelry immediately and dry it quickly.

Put on jewelry last, take off first: Put on your jewelry after you get dressed, and take off your jewelry before you undress. This is to avoid damage that may occur due to the jewelry getting caught on clothing.

Store jewelry properly: Use a jewelry box, pouch, or even a ziplock bag to store your jewelry and prevent oxidation.

Keep your jewelry clean: Clean your jewelry regularly with a soft cloth.

Some people may have allergies to a small portion of other metals found in Sterling Silver. Therefore, it is advisable to test with simpler jewelry such as earrings, especially if there is a history of silver allergy, before regularly using Sterling Silver jewelry.

Can Sterling Silver cause allergies in people who are allergic to materials other than Gold? In general, silver is a hypoallergenic metal, meaning it rarely causes allergic reactions when used. However, a person may have an allergy to one of the 7.5% other metals found in Sterling Silver. Therefore, it is best to test if you have an allergy to Sterling Silver by trying a simple product like a nose stud or earrings.

 

Q : Does Sunaka Jewelry sell gold?
A : No, currently Sunaka Jewelry only sells silver jewelry, but it can be gold-plated.

 

Q : How to determine/measure finger circumference for a ring?
A : Using a strip of paper is the simplest way to measure your ring size. For best results, make sure to allow enough space for the ring to fit snugly on your finger. Please note that your finger size can fluctuate throughout the day depending on factors such as temperature and humidity. Therefore, it is advisable to measure your finger at the end of the day when finger size tends to be most stable. In addition, the same finger can have different ring sizes between your left and right hands, so be sure to measure the finger on which you will wear the ring.

Sunaka Jewelry uses US standard ring sizes, ranging from size 4 to 12.

Here are instructions for measuring your ring size. We also recommend performing this measurement at least two or three times to ensure you get an accurate ring size.